about us
About Rainbow Restoration
Established in 1981, Rainbow Restoration® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. Our restoration services cover fire damage restoration, water damage restoration, mold removal, smoke damage restoration, and more.
When disaster strikes you can rely on rapid and professional restoration service from Rainbow Restoration. Our service locations are on call 24-hours a day, seven days a week. Rainbow Restoration is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for over 30 years.
Our Purpose
To build a service community that enriches people’s lives by delivering amazing experiences.
Our Vision
To be so remarkable we become a beloved household name.
Our Home & Commercial Restoration Code of Values
We live our Code of Values by …
Respect
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
Integrity
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: “above the line.”
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
Customer Focus
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.
